LEGAL FRAMEWORK
privacy policy
Last updated: Apr 16, 2026
We explain what we collect, why we need it, and how you can control it. Privacy is part of Seren’s clinical standards.
..01Information we collect
We collect account data (name, email), consultation data (concerns, symptoms, intake responses), clinical photos you upload, and limited technical data (logs, device/browser) for service reliability.
data minimization
We only ask for information needed for clinical assessment and reporting. You may decline optional fields; some features may be limited.
..02How we use data
We use data to generate your skin summary, routine, care pathway, and to enable dermatologist review and sign-off.
encryption & access
Role-based access controls and encryption in transit for sensitive health data.
transparency
You may request a plain-language overview of core processing via our privacy contact.
We may use aggregated or de-identified data to improve the product, without identifying individuals unless separate consent is obtained where required.
Clinical data stewardship
Safeguarding your photos, concerns, and consultation history with transparency and consistent protection.
..04Security protocol
We implement reasonable industry security measures. No system is perfectly secure; we will notify you of material breaches as required by law.
“Protecting health data means treating every uploaded photo with the same care as a clinical note.”
— security & compliance (internal)
..05Your rights & contact
Depending on applicable law, you may request access, correction, or deletion of certain data. Withdrawing consent for processing may limit the service.
Privacy questions: privacy@seren.example
Questions about privacy?
contact privacyThis summary is for general information. Final wording should be reviewed by counsel before public launch.