LEGAL FRAMEWORK
terms of service
Last updated: Apr 16, 2026
This document explains your rights and responsibilities when using Seren. We designed the service for a clear, safe, and transparent patient–clinician relationship.
..01Clinical responsibility
Seren provides a digital intake flow, skin condition summaries, routine recommendations, and care pathways. The service complements—and does not replace—an in-person dermatology exam when needed.
You agree to provide accurate, non-misleading information. The service is not for emergency diagnosis or life-threatening conditions.
prescriptive integrity
Recommendations are clinical in nature and grounded in your intake context. A dermatologist may refine or reject automated suggestions before a report is published.
..02Data privacy
We process consultation data and clinical photos as described in Seren’s privacy policy. We do not sell your personal data to third parties for marketing.
privacy alignment
Access controls, encryption in transit, and role separation for sensitive health data.
anonymized research
If used, aggregate or de-identified data does not identify you without separate consent.
Further detail is in our Privacy Policy. By continuing, you acknowledge processing as described there.
Protecting your clinical data
Safeguarding your identity and health history with consistent security standards.
..03Security protocol
We apply industry-standard security practices, access monitoring, and risk mitigation. No system is risk-free; we commit to responsible disclosure and remediation when issues are found.
“Security is not a feature—it is the foundation of how we earn clinical trust.”
— head of digital infrastructure (internal role)
..04Payments & promotions
Pricing, coupons, and referral programs may change. Specific terms (final price, expiry, redemption limits) are shown at checkout or in official Seren communications.
Payments are processed through designated providers; you agree to their terms where applicable.
Product & pricing summary (IDR):
• Single report: Rp 49.000,- (~7 days access).
• 30-day skin journey: Rp 99.000,- (~30 days access).
The binding quote is the amount shown in the order summary before you are redirected to the payment page. Any network/issuer fees (if applicable) follow the PSP and bank rules.
..05Refund policy
Seren purchases are primarily digital access. Once paid access is granted successfully and the payment is recorded as successful, purchases are generally non-refundable except where consumer law compels otherwise or Seren confirms a material delivery error.
For duplicate captures, contradictory payment statuses, or material service delivery failures attributable to Seren, contact us with your Seren account email, approximate payment timestamp, and any order/payment reference shown on the receipt.
..06Dispute resolution
To the extent permitted by law, these terms are governed by applicable law in Seren’s operating jurisdiction. For informal disputes, contact support before formal proceedings.
..07Merchant contact
Legal entity: PT Sene Kamayu Venture.
Phone: +6285129786294.
Email: httpscure@gmail.com.
Address: Masjid Barkah, Manggarai Selatan, Tebet, Jakarta Selatan, DKI Jakarta.
Questions on our standards?
contact legalThis document is for general information and is not legal advice. Final wording should be reviewed by counsel before public launch.